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Frequently Asked Questions - Redesign 2021

General Questions

Do you guys have a storefront?

No, unfortunately we don't. But we have several boutiques in the US and Canada who sell French Knot accessories. Visit our Stockists page to find a store near you. 

Once a year, we host a warehouse sale in our Lafayette, Indiana warehouse. Click here for more details.

Fit + Care Questions

Can I wash my French Knot winter accessories?

Your accessory has been hand-knit with high-quality natural wools. We recommend hand washing in cold water only to preserve color and shape. Lay flat to dry. 

I recieved my item, but it feels a little snug?

Our accessories are are handcrafted by an artisan, so no two pieces are exactly alike. If a hat feels a little snug, we suggest using an iron on steam setting to steam and stretch the hat to resize it (see our illustration below).

My pom pom looks a little flat... What can I do?

This is an easy fix. Use a fine bristle brush to lightly fluff pom to original shape. (see our illustration below) 


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