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Frequently Asked Questions - Redesign 2021

General Questions

Do you guys have a storefront?

No, unfortunately we don't. But we have several boutiques in the US and Canada who sell French Knot accessories. Visit our Stockists page to find a store near you. 

Once a year, we host a warehouse sale in our Lafayette, Indiana warehouse. Click here for more details.

Fit + Care Questions

Can I wash my French Knot winter accessories?

Your accessory has been hand-knit with high-quality natural wools. We recommend hand washing in cold water only to preserve color and shape. Lay flat to dry. 

I recieved my item, but it feels a little snug?

Our accessories are are handcrafted by an artisan, so no two pieces are exactly alike. If a hat feels a little snug, we suggest using an iron on steam setting to steam and stretch the hat to resize it (see our illustration below).

My pom pom looks a little flat... What can I do?

This is an easy fix. Use a fine bristle brush to lightly fluff pom to original shape. (see our illustration below) 

Questions About Returns & Exchanges

How do I exchange an item?

Merchandise exchanges will be handled as a return and reorder. Exchanges on unworn items with tags must be made within 30 days from order the date.  Please follow the steps listed under Returns & Exchanges. If you have any questions about the process, please do not hesitate to call us at 765.400.8634 or email orders@frenchknot.com.

I need to return my item.

Returns will be accepted within 30 days from the date you received your order. Please follow the steps listed under Returns & Exchanges. If you have any questions about the process, please do not hesitate to call us at 765.400.8634 or email orders@frenchknot.com.

I purchased something on sale, can I still return it?

If you are unhappy with your purchase, you may return it. Click here for return instructions. Items with sale prices ending in .99 are not eligible for returns.