Frequently Asked Questions - Redesign 2021
General Questions
Do you guys have a storefront?
No, unfortunately we don't. But we have several boutiques in the US and Canada who sell French Knot accessories. Visit our Stockists page to find a store near you.
Once a year, we host a warehouse sale in our Lafayette, Indiana warehouse. Click here for more details.
Fit + Care Questions
Can I wash my French Knot winter accessories?
Your accessory has been hand-knit with high-quality natural wools. We recommend hand washing in cold water only to preserve color and shape. Lay flat to dry.
I recieved my item, but it feels a little snug?
Our accessories are are handcrafted by an artisan, so no two pieces are exactly alike. If a hat feels a little snug, we suggest using an iron on steam setting to steam and stretch the hat to resize it (see our illustration below).
My pom pom looks a little flat... What can I do?
This is an easy fix. Use a fine bristle brush to lightly fluff pom to original shape. (see our illustration below)