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FAQ

GENERAL QUESTIONS

Q: Do you guys have a storefront?

A: No, we don't. But we have several boutiques in the US and Canada who sell French Knot accessories. Visit our Stockists page for more details.

FIT + CARE

Q: Can I wash my French Knot winter accessories?

A: Your accessory has been hand-knit with high-quality natural wools. We recommend hand washing in cold water only to preserve color and shape. Lay flat to dry. 

Q: I received my item, but it feels a little snug?

A: Our accessories are are handcrafted by an artisan, so no two pieces are exactly alike. If a hat feels a little snug, we suggest using an iron on steam setting to steam and stretch the hat to resize it (see our illustration below).

Q: My pom pom looks a little flat. What can I do?

A: This is an easy fix. Use a fine bristle brush to lightly fluff pom to original shape. (see our illustration below) 

RETURNS + EXCHANGES

Q: How do I exchange an item?

A: Merchandise exchanges will be handled as a return and reorder. Exchanges on unworn items with tags must be made within 30 days from order the date.  Please follow the steps listed under Returns & Exchanges. If you have any questions about the process, please do not hesitate to call us at 765.400.8634 or email orders@frenchknot.com.

Q: I need to return my item.

A: Returns will be accepted within 30 days from the date you received your order. Please follow the steps listed under Returns & Exchanges. If you have any questions about the process, please do not hesitate to call us at 765.400.8634 or email orders@frenchknot.com.